Terms of Service

These Terms govern your use of Freecita (the “Service”), provided by RZZ Consulting (“we”, “us”). By creating an account or making a booking, you agree to these Terms.

1. The Service

Freecita lets businesses (“Businesses”) publish an online booking page and lets their customers (“Customers”) book appointments. We provide the software only: the appointment itself is a matter between the Business and the Customer, and we are not a party to it.

2. Accounts

• You must be at least 18 and authorised to act for the business you register.
• You sign in using a link sent to your business email. You are responsible for keeping access to that mailbox secure and for all activity on your account.
• The information on your booking page must be accurate and must not impersonate anyone else.

3. Price

Freecita is currently free to use. If we introduce paid plans or features in the future, we will give you clear notice in advance, and nothing will be charged without your explicit agreement.

4. Business responsibilities

• You are responsible for honouring bookings made through your page, or cancelling them promptly and courteously.
• You are the controller of your Customers' personal data. You must use it only to manage their appointments and in line with applicable data protection law, and you must have a lawful basis to do so.
• Admins are responsible for who they give access to their business and for any webhook destination they configure.
• You must comply with all laws applicable to your business, including consumer protection and any professional rules.

5. Acceptable use

You must not use the Service to: break the law; send spam or unsolicited messages; offer illegal, harmful or adult services; collect data you are not entitled to; interfere with, overload or probe the Service's security (other than through our responsible disclosure process); or resell the Service without our permission.

6. Customers

When you book through Freecita, your details are shared with the Business so it can provide the appointment. Cancellation and no-show policies are set by each Business. Please contact the Business directly with any question about your appointment.

7. Availability and changes

We work hard to keep Freecita available and reliable, but we provide it “as is” and “as available”. We may change, suspend or discontinue features, and we'll give reasonable notice of material changes where possible. We recommend that Businesses keep their own record of important appointments.

8. Suspension and termination

You can delete your business at any time from Settings. We may suspend or close accounts that breach these Terms or put the Service or other users at risk.

9. Intellectual property

Freecita, its logo and its software belong to RZZ Consulting. You keep all rights to the content you add, and you grant us a licence to host and display it only as needed to run the Service.

10. Liability

Nothing in these Terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or fraud. Otherwise, to the extent permitted by law, we are not liable for indirect or consequential losses, lost profits or revenue, or missed appointments, and our total liability arising out of the Service in any 12-month period is limited to €100. If you are a consumer, you also benefit from any statutory rights that cannot be excluded.

11. Privacy

Our Privacy Policy and Cookie Policy explain how we handle personal data.

12. Changes to these Terms

We may update these Terms. We'll post the new version here and notify Businesses by email of material changes. Continuing to use the Service after changes take effect means you accept them.

13. Governing law

These Terms are governed by the laws of the country in which RZZ Consulting is registered, and its courts have jurisdiction, without depriving consumers of the protection of mandatory laws of their country of residence.

14. Contact

[email protected]