🛡️ Guide
GDPR-friendly appointment booking: what data should you collect?
Short answer
Collect only what you need to provide the appointment: usually name, email and optionally a phone number. Avoid asking for sensitive data such as health details in booking forms, tell customers who receives their data, and let them cancel easily. Freecita's booking form follows these principles by default. This is general information, not legal advice.
Minimise
Name and email are enough for most appointments; phone can be optional.
Inform
Customers must know who receives their data and why (Freecita shows a consent line on the form).
Avoid sensitive data
Don't ask for health or other special-category data in booking notes.
Delete when done
Deleting a business in Freecita removes its bookings permanently.
💡 Tips
- Read our Privacy Policy to see exactly what Freecita stores.